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Salted Butter Squishy
The one that always disappears first. Slip it in the box.
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Fourteen days from the day it lands on your doorstep. One email starts it.
You have 14 days from the day your order is delivered to tell us you want to send something back. Not 14 days from the day you ordered. From the day it arrives.
Tell us inside those 14 days and you are covered, even if the toy takes a few more days to travel back to us.
Please do not post anything back before you hear from us. A package that turns up with no return request behind it is very hard to match to an order, and that slows your refund down.
Anything complete and in a condition we could sell again: every piece, in the packaging it came in. Opening the box and handling the toy to see what it is does not cost you your refund. Missing pieces, or a toy that has clearly had a week of play, may reduce what we can refund.
Email us within 14 days of delivery with your order number and a photo. That one is on us. You choose a replacement or a refund, and you pay nothing to put it right.
If you changed your mind, the return trip is yours to cover. If the fault is ours, it is ours. We confirm the address and the details when we answer your email.
Once your return reaches us, we refund the items to the card or account you paid with. Your bank usually shows it within a few business days.
The $9.95 shipping you paid on the original order comes back only when the return is our fault.
Orders leave within 24 to 48 hours, so speed matters. Email us as soon as you can. If it has not shipped yet we cancel it and refund you in full. Once it is with the carrier we cannot pull it back.
We do not run exchanges. Send the item back for a refund and place a new order. It reaches you faster that way.
contact@whiz-toys.com. Put your order number in the subject line and you will get a faster answer.
