Everything about ordering, paying and following your parcel. Shipping times, prices and returns live on our Shipping policy and Refund policy pages.

Do I need an account to order?

No. You can check out as a guest. An account just saves your address and keeps your order history in one place.

How do I sign in to my account?

There is no password to remember. Enter your email and we send you a six-digit code. Type the code and you are in.

I never got my order confirmation.

Check your spam folder first, that is where it usually is. If it is not there, the email address on the order may have a typo. Email contact@whiz-toys.com with the name and the shipping address you used and we will find the order.

Where is my tracking number?

It arrives by email as soon as your order ships, which is 24 to 48 hours after you order. The first carrier scan can take another day or two to show up. Nothing is wrong during that gap.

Can I change my order after placing it?

Sometimes. We start packing quickly, so email contact@whiz-toys.com with your order number right away. If it has not shipped, we can change the address or cancel it. Once the carrier has it, we cannot.

Why did my order arrive in two packages?

If you ordered several items they can ship separately and land on different days. Each package has its own tracking number. Give the second one a few more days, and email us if it does not show up.

Which payment methods do you take?

Everything shown on the payment step at checkout. The full list appears once you enter your shipping address, because some options depend on your country.

Is my payment secure?

Yes. Payments go through our payment providers over an encrypted connection. We never see or store your full card number.

I am in Canada. Why am I charged in US dollars?

Because we price the whole store in USD, Canada included. Your bank converts at its own rate, and some cards add a foreign transaction fee. Canadian orders also attract import duties and taxes at the border, which are yours to pay. Our Shipping policy explains that in full.

What name shows up on my bank statement?

The charge is made by EHCONSULTING LLC, the company that runs Whiz Toys. If you see that name and do not recognize it, that is us.

How do I use a discount code?

Enter it in the discount field at checkout, before you pay. Codes cannot be added to an order that has already been placed.

Do you take gift orders?

Yes. Ship it straight to the person receiving it by entering their address as the shipping address. We do not put prices in the box.

How do I ask for a refund?

Email contact@whiz-toys.com within 14 days of delivery with your order number. Our Refund policy walks through the whole thing.

Nothing here answers my question.

Email contact@whiz-toys.com. A person reads it.