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Salted Butter Squishy
The one that always disappears first. Slip it in the box.
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Track your order
Every order gets a tracking number by email the moment it ships. If you have it, paste it below. If you don't, keep reading, the answer is probably here.
Paste the tracking number from your shipping email into the carrier's site. Your confirmation email has a direct link that does it for you.
| Order placed | You get a confirmation email straight away. Check spam if it isn't there in ten minutes. |
| 24 to 48 hours | We pack and hand your order to the carrier. Your tracking number arrives by email at this point. |
| 8 to 15 days | In transit. This is the part that tests your patience, and it's the part we're honest about up front. |
Almost certainly not. Tracking often goes quiet for three to five days while a parcel is between scan points, especially during the international leg. It usually jumps several steps at once when it lands. If nothing has moved after ten days, email us and we'll look into it.
That's expected. Orders with several pieces can ship in separate parcels so each one travels safely. Each parcel gets its own tracking number. The rest is on its way.
Check the spam folder first, then confirm the email address on your order. If it's wrong, tell us quickly, we can usually fix it before the parcel leaves.
Only before it ships, so within the first 24 to 48 hours. Email us with your order number as soon as you can.
Send us a photo with your order number and we'll sort it out. You also have 14 days from delivery to send anything back.
Still stuck? Email contact@whiz-toys.com with your order number. We answer Monday to Friday.
